Business Service Delivery: Recovery Resources for Local Veterans’ Employment Representative (LVER) Staff

Now more than ever, Local Veterans’ Employment Representative (LVER) staff can provide critical support and outreach to businesses and employers across the country. In this article, we will briefly examine resources to help LVER staff, and other members of the American Job Center (AJC) team, deliver core business services, share additional information and assets to support employers, and gain a better understanding of the challenges facing businesses and employers due to changing economic conditions and the impact of the pandemic.

Types of resources:

Delivering Core Business Services. These resources are aimed at helping employers and hiring managers find, retain, and train their people. One of the best resources for this is:

  • The CareerOneStop Business Center—their mission is to deliver integrated, easy-to-understand workforce information that helps job seekers, students, workers, workforce intermediaries, and employers develop their capacity and make sound economic decisions in the new economy.

Sharing Information and Resources with Businesses. These resources are intended to help employers navigate the often-complex issues that have arisen from the COVID-19 pandemic. For questions about COVID-19-related employment issues, check out:

  • CareerOneStop: COVID 19 Resources for Employers—This website provides help for employers and businesses on topics such as vaccinations, Unemployment Insurance, wage and leave policies, and workplace and employee health and safety.
  • IRS: Coronavirus Tax Relief—For tax relief information for businesses and tax-exempt entities including Employee Retention Credits, paid leave, payroll support, FAQs, and online tax help check out this website.
  • USDA: COVID-19 Federal Rural Resource Guide—This website is intended to help the rural community navigate individual stimulus bills and federal resources for COVID-19 private and public sector entities, non-profits and tribal governments, agricultural producers, and ranchers
  • Society for Human Resource Management (SHRM)—Visit this website to find government and other reliable resources for workplace issues related to coronavirus. Both state and federal government agencies have provided resources to help workers and employers navigate workplace issues related to COVID-19.
  •—This site has general information about what the US government is doing in response to the COVID-19 pandemic.

Understanding Business Challenges. This recommended reading list will help LVER staff, and their partner workforce system staff, keep pace with what employer customers are facing during times of economic recovery.

  • To Emerge Stronger from the COVID-19 Crisis, Companies Should Start Reskilling their Workforces Now (McKinsey & Company)—This article covers how business leaders can reskill and upskill their workforce by crafting a talent strategy encompassing critical skills, adaptability and resilience, all positive characteristics of our veteran population.
  • Addressing the Impact of COVID-19: Workforce Strategies and Considerations (Deloitte)—Check out new approaches for employers facing a fundamental shift in their workforce and the opportunity for changes in talent acquisition, new ways of working, and options when temporarily reducing their workforce to meet short- and long-term market challenges.
  • Essential Business Survival Guide for the COVID-19 Crisis (Inc.)—This brief guide to business continuity supporting employers through the current uncharted territory offers tips and advice on planning, people, facilities, vendors and technology systems, and guidance on critical issues such as cash flow, leadership, self-care, and more.
  • Taking Your Small Business Virtual During COVID-19 (Travelers)—This resource can help small businesses and their customers are facing unprecedented challenges; new and additional delivery channels or mechanisms are required going forward. LVER staff will find comparable ideas that crossover to their own experiences delivering services to veterans and employers: loss of face-to-face customer/client interactions to embracing online resources and tools for learning, applications and networking, and virtual services.

As LVER staff prepare to engage businesses in this challenging workforce environment, budgeting personal time to adequately research recovery support will aid in building a stronger understanding of accessing and navigating employer resources. This is an opportunity for LVER staff to enhance their service and outreach strategies, with a goal to become their employer clients’ best source of labor market and workforce development information, as well as how they can build a comprehensive solution linking employer needs with job-ready veterans by leveraging current recovery resources.