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Course Delivery Methods

Below are NVTI's primary course delivery methods. Please click on each method to learn more.

JVSG Core Courses

JVSG Required Prerequisite Courses for both DVOP specialists and LVERs

(must be completed prior to participating in a core competency development course)

Self-Paced eLearning

9635: A Day in the Life of JVSG Staff in an American Job Center

Duration: 1.5 to 3 hours for completion
CEUs: 0.4
Delivery Method: Self-Paced eLearning
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

Jobs for Veterans State Grants (JVSG) staff are tasked with providing veterans with individualized career and training services, which can be a daunting undertaking. This course is a broad overview of how an American Job Center (AJC) operates, and the roles and responsibilities of each staff member, including DVOP specialists and Local Veterans' Employment Representatives (LVERs). Participants will experience a simulation and complete knowledge check activities to ensure understanding of an AJC's goals and processes.

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Online Cohort

9636: Legal Guidance Affecting Veterans' Employment Services

Duration: Approximately 20 hours over 4 weeks for completion
CEUs: 2
Delivery Method: Online Cohort
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

There are many guidelines and requirements that dictate working with veterans who are seeking employment. This course provides participants with information regarding important provisions of veteran-related legislation and regulations and the legal relationship between the DVOP specialist and LVER. Participants will examine the Veterans' Employment and Training Service (VETS) and the JVSG Program. Using Veterans' Program Letters, along with relevant TEGLs/TENs issued by ETA and WIOA priority of service, participants will come to understand the role of DVOP and LVER personnel in the One-Stop Delivery System at American Job Centers (AJCs).

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Online Cohort

9637: Removing the Employability Gap for Veterans with Significant Barriers to Employment

Duration: Approximately 10 hours over 2 weeks for completion
CEUs: 1.1
Delivery Method: Online Cohort
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

One of the challenges that veterans may face when seeking job opportunities is significant barriers to employment (SBEs), which include issues like substance abuse, mental health issues, and homelessness. This course allows participants to examine the strategies for effectively developing working relationships with veterans, in particular those with SBEs. Participants will study examples of SBEs, discuss the perceptions others have of veterans, learn effective communication techniques to interact with veterans and employers, and explore the contents of an Individual Employment Plan (IEP).

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JVSG Required Core Competency Development Courses

Virtual

DVOP specialist only: 9608: Disabled Veterans' Outreach Program (DVOP) Specialist Core Competency Development

Duration: 3.5 days for completion
CEUs: 2.3
Delivery Method: Classroom or Virtual
Audience: DVOP specialists, as well as other AJC/ SWA staff

Working with veterans is both a rewarding and challenging endeavor. This course provides DVOP specialists with the training, skills, and tools needed to assist veterans with finding and keeping meaningful employment. From building relationships with veterans to developing concrete plans that will enable veterans to transition from unemployment to following a career path, participants will engage in exercises, discussions, and activities that will prepare them to tackle the unique obstacles they face on the job. This course culminates in a cumulative assessment.

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LVER only: 9609: Local Veterans' Employment Representative (LVER) Core Competency Development

Duration: 3.5 days for completion
CEUs: 2.3
Delivery Method: Classroom or Virtual
Audience: LVERs, as well as other AJC/ SWA staff

Local Veterans' Employment Representatives (LVERs) advocate for job-seeking veterans by serving as liaisons with employers and training providers. This course will empower LVERs to conduct a variety of outreach activities, thus facilitating employment opportunities for the job-seeking veterans through their American Job Centers (AJC). Participants will create a personal plan for building productive relationships with employers and local businesses, revisit soft skills necessary for success, and learn to market veterans' skills and experience to potential employers. Participants are provided with the strategies and tools they need to help veterans gain and maintain meaningful employment. This course culminates in a cumulative assessment.

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Other Veterans’ Employment / JVSG / AJC Courses

Classroom Virtual

9603: Leadership for the Integration of Veterans' Services

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom or Virtual
Audience: Veterans staff partners and supervisors of veterans’ program staff, as well as other AJC/ SWA staff

The Leadership for Integration of Veterans Services (LIVS) course focuses on the principles of leadership and the legislation supporting veterans’ programs. Course participants are individuals who are responsible for the program monitoring and success of Disabled Veterans’ Outreach Program (DVOP) specialists and Local Veterans’ Employment Representatives (LVERs). Course topics include an overview of leadership and management concepts, an orientation to Veterans’ Employment and Training Service (VETS) and the National Veterans’ Training Institute (NVTI), Priority of Service, measurement tools, and program reporting.

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Classroom

9604: Managing Case Management

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom
Audience: Managers and supervisors who oversee case management activities in job service and one stop offices, as well as other AJC/ SWA staff

Managing Case Management (MCM) is intended to enhance awareness of issues and management techniques related to case management. Participants learn the basic concepts of case management (CM) and understand how to monitor and support the CM process. Participants learn various approaches to case management, conflict management, and handling legal and ethical issues. The course discusses the establishment of a network outside the office.

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Classroom Virtual

9610: Career Coaching and Special Populations

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom or Virtual
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

This course provides career coaching professionals with an in-depth understanding of how to identify the capabilities of justice-involved veterans and veterans experiencing homelessness to better assist them in the job search process or career change. Participants will examine the needs of veterans, in particular those that may prevent veterans from being successful in a job search or career change. Participants will also discuss how to empower veterans to make informed decisions about their career trajectory. This course will equip the participants with the skills necessary to engage and inspire justice-involved veterans and veterans experiencing homelessness to successfully reintegrate into the civilian workforce.

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Classroom Virtual

9613: Business-Driven Workforce Solutions

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom or Virtual
Audience: LVERs, as well as other AJC/ SWA staff

Business services representatives play an important role in connecting veterans with businesses. Establishing and maintaining meaningful relationships with businesses are key elements to serving veterans at American Job Centers (AJCs). In order to nourish this relationship, business services representatives must be privy to both veteran and business needs while practicing exceptional communication skills to engage businesses. This application-based course is designed to help business services representatives, including LVERs, meet the market demands for talent of today and tomorrow by collaborating, innovating, and leading market-relevant business services across talent supply organizations in AJCs.

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Classroom Virtual

9615: Logic Modeling to Strengthen Veterans’ Programs

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom or Virtual
Audience: HVRP personnel; those who evaluate or implement veteran-focused grant projects or programs

Employment programs for veterans seek to help former military service members secure career-oriented jobs, retain a connection to the workforce, and feel satisfied with their choices. This course prepares Homeless Veterans’ Reintegration Program (HVRP) personnel to align their program actions with those most likely to achieve stated outcomes. This practical, skill-building training focuses on developing the critical and logical thinking skills necessary to evaluate and implement effective veteran-focused grant projects or programs. The course may also help HVRP teams describe their programs to others using a consistent presentation approach.

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Classroom Virtual

9616: Critical Thinking for Business Writing

Duration: 2.5 days for completion
CEUS: 1.6
Delivery Method: Classroom or Virtual
Audience: Anyone; those who write veteran-focused grant materials

Professionals with strong writing skills are able to communicate clearly and effectively in the workplace. Strong writing skills help professionals build relationships with coworkers and clients and construct persuasive arguments when appropriate. In this course, you will learn the essentials of effective writing practices when drafting emails, reports, project summaries, and other writing assignments commonly used in the workplace. Application of these practices will help you be a more proficient and confident writer.

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Classroom Virtual

9620: Advanced Case Management

Duration: 1.5 days for completion
CEUS: 1.3
Delivery Method: Classroom or Virtual
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff

DVOP and LVER staff refresh key concepts of case management. Then, in this advanced level of case management training, the focus shifts to practicing and improving critical skills including: the comprehensive assessment; goal setting; and creating a plan that includes effective case notes. Participants will identify problems they experience on an everyday basis, brainstorm solutions and practice specific skills. Examples, case scenarios, small group discussions, and exercises are provided.

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Online Cohort

9630: Veterans Benefits Online

Duration: Less than 15 hours over 3 weeks for completion
CEUs: 1.1
Delivery Method: Online Cohort
Audience: DVOP specialists and LVERs, as well as other AJC/ SWA staff that interact with veterans to assist with benefit resources and referrals.

You have three weeks to complete the work assigned and may do so from either your home or workspace. The self-paced learning for this course is accessible 24 hours a day for your convenience. You will get from this course as much as you put into it! The course has four modules. Each module includes reading assignments, quizzes, and research assignments (to be discussed/posted on the Discussion Board). The course also includes two work-related scenarios that help you analyze and apply what you learned in all four modules. After completing the course, you will have working knowledge of the basic VA, state, and local veteran benefits necessary to assist the targeted group clients. You will also be able to refer a veteran client for services they need or desire with this new information and have an active network to support those clients.

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Self-Paced eLearning

9633: Serving Veterans Enrolled in the Chapter 31 Program

Duration: Less than 10 hours for completion
CEUs: N/A
Delivery Method: Self-Paced eLearning
Audience: AJC/ SWA staff

This self-paced eLearning course focuses on the successful readjustment of Veterans with disabilities into the civilian workforce as a mutual responsibility and concern. It focuses on how you can help to advance, improve, and expand employment opportunities for Veterans with disabilities by explaining the memorandums and guides created with this purpose in mind. Following the completion of this course, you will have the tools necessary to assist Veterans enrolled in the Chapter 31 program.

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Virtual

9639: DVOP Specialist Cross-Training

Duration: 1 day
CEUs: 0.6
Delivery Method: Virtual
Audience: LVERs, as well as other AJC/ SWA staff assuming DVOP specialist duties

The DVOP Specialist Cross-Training course is an abbreviated version of the 9608: DVOP Core Competency Development course that is designed to equip a Local Veterans’ Employment Representative (LVER) to temporarily assume DVOP specialist duties in emergency situations as described in Veterans’ Program Letter (VPL) 01-18, Exception for Jobs Veterans State Grant (JVSG), Local Veterans' Employment Representative (LVER) Duty Roles. Non-JVSG American Job Center staff who serve veterans will also benefit from participating in this cross-training. The DVOP Specialist Cross-Training course takes a dive into the application of the DVOP specialist’s roles and responsibilities. The course allows the participants to practice the tasks that are imperative for DVOP specialists to effectively fulfill their roles and meet the needs of veterans. Please note that completion of this course does not satisfy the requirement for newly-hired JVSG staff to complete core NVTI courses within 18 months of the date of hire.

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Self-Paced eLearning

9641: USERRA 101

Duration: 45 minutes for completion
CEUs: N/A
Delivery Method: Self-Paced eLearning

In this self-paced eLearning course, you will learn the basic application of the Unformed Services Employment and Reemployment Rights Act (USERRA). Upon completion of the course, you will be able to apply the basic provisions of USERRA.

Accessing USERRA 101 and 102 Training: New NVTI Students: Please complete the training in a single sitting at the time of enrollment. If you are unable to complete in one sitting, you will not be able to log back into the course without assistance. If you have questions or need assistance, please contact us at studentservices@nvti.org.

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Self-Paced eLearning

9642: USERRA 102

Duration: 45 minutes for completion
CEUs: N/A
Delivery Method: Self-Paced eLearning

The basic tenets of USERRA are taught in the USERRA 101 course and it is important that you complete that course first. The USERRA 102 course will further expand and build upon that knowledge base. This course will explore the legal basis and definitions of USERRA. Upon completion of this self-paced eLearning course, you will be able to explain the legal basis of USERRA.

Accessing USERRA 101 and 102 Training: New NVTI Students: Please complete the training in a single sitting at the time of enrollment. If you are unable to complete in one sitting, you will not be able to log back into the course without assistance. If you have questions or need assistance, please contact us at studentservices@nvti.org.

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DOL VETS Courses (Federal Staff Only)

Classroom Virtual

9605: Uniformed Services Employment and Reemployment Rights Act (USERRA) Investigators

Duration: 8.5 days for completion
CEUs: 5.4
Delivery Method: Classroom or Virtual
Audience: USERRA Investigators

The Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) is a law which establishes certain rights and benefits for employees, and duties for employers. USERRA affects employment, reemployment, and retention in employment when employees serve or have served in the uniformed services or take action to enforce, assist with, testify about, or exercise a right under USERRA.

This course is intended to prepare you for the role of investigator. It is comprised of both lecture and scenario-based activities that will give you the opportunity to practice the skills necessary to perform your role.

This course has three required prerequisites: 9641: USERRA 101; 9642: USERRA 102; and 9631: USERRA Investigators Online

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Classroom

9606: Veterans’ Employment Opportunity Act

Duration: 3.5 days for completion
CEUs: 2.3
Delivery Method: Classroom
Audience: Federal VETS Staff

This class is taken after 9605: Uniformed Services Employment and Reemployment Rights Act (USERRA) Investigators.

This course deals with federal hiring procedures to include veterans’ preference (VP), access methods, merit promotion, and how the federal agencies select candidates. It also provides a standardized process for case processing, analyzing case files, and developing case investigative plans for VEOA, VP, and Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) discrimination in federal hiring. The course improves staff competency in VEOA, VP, and USERRA knowledge and how to investigate a claim. The investigator focuses on knowledge and skill application utilizing case examples.

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Classroom Virtual

9607: Federal Grants Management: Monitoring and Oversight for VETS Staff

Duration: 3.5 days
CEUs: 2.3
Delivery Method: Classroom or Virtual
Audience: JVSG and HVRP Grant Officer’s Technical Representatives

The grant award and administration process falls to the Grant Officer currently located in the U.S. Department of Labor’s (DOL) Employment and Training Administration (ETA). It is worthwhile to note the Grant Officer and related responsibilities to processing grants and modifications at the national level are currently provided to the DOL Veterans’ Employment & Training Service (VETS) under a shared services contract with the ETA. The Grant Officer’s Technical Representative (GOTR) is responsible for overseeing the award and management of grants on behalf of the Grant Officer. A GOTR works with the grant recipient on the daily administration of the grant. The GOTR reads quarterly reports and maintains an active file for each grant, including important email correspondence. The GOTR is responsible for technical and financial oversight and is prohibited from directing a grant recipient to undertake any activity that would revise the total award amount, the project purpose or content, the project time period, or the project goals.

This course follows both discretionary and mandatory funding through the federal grants life cycle and details responsibilities GOTRs have in monitoring grants for both compliance with applicable regulations and performance results.

Participants are enrolled in 9640: Grants 101 Learning Center (VETS Staff) as a prerequisite to this class. This online community is the first component of the 9607: Federal Grants Management: Monitoring and Oversight for VETS Staff training. The community is focused on the basics of federal grants.

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Online Cohort

9631: USERRA Investigators Online

Duration: Less than 20 hours for completion over 2 weeks
CEUs: N/A
Delivery Method: Online Cohort
Audience: USERRA Investigators

The USERRA Investigators Online course is an online cohort designed as a prerequisite to USERRA Investigators and is for VETS staff who process USERRA investigations. The course will provide information on the use of written communication and investigative writing to produce documentation relevant to USERRA case processing, and critical thinking skills and knowledge as it relates to the Federal Rules of Evidence.

This course if often accompanied by 9643: Introduction to the USERRA Statute and Regulations—Interpretation and Application.

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Online Curriculum

9643: Introduction to the USERRA Statute and Regulations—Interpretation and Application

Duration: Less than 20 hours for completion over 2 weeks
CEUs: N/A
Delivery Method: Online Curriculum
Audience: USERRA Investigators

Introduction to the USERRA Statute and Regulations—Interpretation and Application, provides an overview of USERRA from a legal perspective. It is intended to familiarize and equip VETS and ESGR staff with the proper tools and a basic understanding of the law and how it operates—and to enable them to properly identify issues and apply the law to factual circumstances.

This course is often provided as an additional component of 9631: USERRA Investigators Online.

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