Kathleen Riley, Author at National Veterans’ Training Institute

Unlocking Potential: AI Tools in Workforce Agencies PART 2

April 16, 2025

BY JASON MATTHEWS When ChatGPT debuted in 2022, workforce agencies immediately recognized opportunities to enhance job matching, accelerate communications, and streamline services. While initial adoption raised important policy questions about security and accuracy, states continue to move forward proactively to harness AI’s benefits. In 2023, Maine initiated a brief pause on ChatGPT within state agencies … Read more

Unlocking Potential: AI Tools in Workforce Agencies PART 1

January 17, 2025

BY JASON MATTHEWS Artificial Intelligence (AI) has rapidly evolved, with tools like Jasper, ChatGPT, and other generative AI platforms becoming increasingly sophisticated since their debut in 2021. Once considered futuristic, these technologies are now reshaping industries across the board—including workforce development. For workforce agencies, AI offers transformative opportunities to enhance client interactions, streamline case management, … Read more

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